GENERAL TERMS & CONDITIONS OF SALE
PURCHASING ONLINE
PRODUCT INFORMATION
PAYMENT
RETURN
GIFTS
CARE AND REPAIR
PRODUCT AUTHENTICITY
CONTACT US
PURCHASING ONLINE
How do I shop rockoel.com?
There are several ways to browse Rockoel.com. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as t-shirts or sweatshirts. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.
If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.
When you have made your selection, choose your size and click on “add to shopping cart”. Once you are ready to complete your purchase, visit your shopping cart at the down right-hand corner of our screen and click on “”Checkout”” to be led through the checkout process. If you have any questions or concerns, please contact us by phone at +39 3200762984, Monday-Friday from 9AM-7PM (CET) or via email at info@rockoel.com .
How do I place an order?
Depending on availability and shipping address, purchases may be made either directly through Rockoel.com or through the assistance of our online personal shoppers. You can contact us at +39 3200762984 or via email at info@rockoel.com. Please note we are available Monday-Friday from 9AM-7PM (CET).
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to info@rockoel.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
What are the benefits of creating a Rockoel account?
Creating a Rockoel account allows you to:
– store multiple shipping and billing addresses to expedite your checkout
– save the contents of your shopping cart for later
– easily access your current order details and history
– save credit card information to checkout more quickly
– manage your saved items
– discover recommended items
My order is not being accepted. Why?
Please be sure that the address you are entering in the “Billing” field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn’t accept your order, please contact your bank and then contact us at +39 3200762984 and we will be glad to assist you.
PRODUCT INFORMATION
PAYMENT
RETURN
GIFTS
How do I send a gift?
During your online checkout, you will have the option to include a personalised gift message and exclude the price from the order invoice. All Rockoel.com orders come with complimentary gift wrap.
Can I get my purchase gift-wrapped?
During your online checkout, you will have the option to include a personalised gift message and exclude the price from the order invoice.
Can I order corporate gifts on the website?
For more information and a personalised quote, please email us at info@rockoel.com
CARE AND REPAIR
How do I repair an item?
Rockoel offers a repair service for Rockoel products purchased at Rockoel.com and from authorised retailers. For items purchased at Rockoel.com, please contact us by email at info@rockoel.com. For items not purchased at Rockoel.com the authorised Rockoel retailer where the product was purchased.
PRODUCT AUTHENTICITY
Where can I buy authentic Rockoel products?
Authentic Rockoel products are sold exclusively through rockoel.com, a network of Rockoel directly operated and through a small number of authorized department and specialty stores.
Does Rockoel gurantee the authenticity of all products sold on Rockoel.com?
Yes, we guarantee the authenticity of all products purchased on rockoel.com.
Rockoel products are crafted with the highest quality materials, design and craftsmanship. “Made in Italy” is an integral part of the essence of Rockoel. Made in Italy is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Rockoel to become one of the young brand world’s most desirable luxury fashion brands.
CONTAC US
Unconventional Luxury
” Considering the fact that I’m from a very poor family, and now, after years of sacrifices, I live a fairly wealthy life, it’s hard for me to think I need a luxury accessories that add me some values; in case the contrary, that is my being, my story, that makes important what I dress.
” Read the rest of the story here “