Rockeol products available for purchase online include t-shirts, sweatshirts, accessories, shoes, luggage, jewellery, watches, gifts, ready to wear and fragrances. Products on our website are subject to availability.

You may purchase up to three items per style depending on the availability. For corporate sales, please check the dedicated section on the website under the Gift section.

For inquiries on items that are unavailable online, please contact us at +39 3200762984, Monday-Friday from 9AM-7PM (CET) or via e-mail at info@rockoel.com

Please visit our size guides from the link on the product pages for sizing information.

The website provides information on items’ availability directly on the product page and provides the estimated time of shipment at checkout. When you have selected the product or the size needed, you can see different stock status.

We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and are on back-order.

When you order one of these items, you are placed on a priority waiting list to be among the first to receive your selection once it becomes available. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than estimated. Your credit card will only be charged for waiting list items at the time of shipment.

If the product has been purchased on www.rockoel.com or in a raccomando boutique is guaranteed to be authentic.

For online purchases, Rockoel will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice, original Rockoel packaging and security return/exchange label intact and attached to the item.

You must inform Rockoel of your intention to return the merchandise within 14 days of the date of delivery either by: (i) directly returning the merchandise to Rockoel together with the original invoice duly filled-in; or (ii) sending to Rockoel the form downloadable here or any other unequivocal statement and then returning to Rockoel the merchandise with the original invoice duly filled-in within 14 days after the day on which you sent the form (or any other unequivocal statement) to Rockoel.

You can use the free return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilized for payment.

You may return products purchased online in any of our Rockoel boutiques listed here. Merchandise that has been worn, used, altered or damaged will not be accepted.

Rockoel reserves the right to refuse return of any merchandise that does not meet the above return requirements at Rockoel’s sole discretion.

Please use the free return label provided with each shipment to return your purchase.

Every effort will be made to ensure a prompt refund. Returns to rockoel.com are processed within 14 days of receipt of (i) the notification of the Client’s cancellation of the order or (ii) of the returned merchandise, whichever is later. A confirmation e-mail will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilized for payment.

There are no delivery charges or return costs. We offer free express shipping and free returns.

You may return products purchased online on this website at no charge in any of our Rockoel boutiques listed here. The original invoice must accompany all returns.

In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email.

Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.