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RETURN

 

What is your return policy? how many days do I have to return a product?

For online purchases, Rockoel will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice, original Rockoel packaging and security return/exchange label intact and attached to the item.

You must inform Rockoel of your intention to return the merchandise within 14 days of the date of delivery either by: (i) directly returning the merchandise to Rockoel together with the original invoice duly filled-in; or (ii) sending to Rockoel the form downloadable here or any other unequivocal statement and then returning to Rockoel the merchandise with the original invoice duly filled-in within 14 days after the day on which you sent the form (or any other unequivocal statement) to Rockoel.

You can use the free return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilized for payment.

You may return products purchased online in any of our Rockoel boutiques listed here. Merchandise that has been worn, used, altered or damaged will not be accepted.

Rockoel reserves the right to refuse return of any merchandise that does not meet the above return requirements at Rockoel’s sole discretion.

 

 

 

 

How do I return an item?

Please use the free return label provided with each shipment to return your purchase.

 

 

 

 

How long does it take for a refund to be issued?

Every effort will be made to ensure a prompt refund. Returns to rockoel.com are processed within 14 days of receipt of (i) the notification of the Client’s cancellation of the order or (ii) of the returned merchandise, whichever is later. A confirmation e-mail will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilized for payment.

 

 

 

 

Are delivery charges and return costs refundable?

There are no delivery charges or return costs. We offer free express shipping and free returns.

 

 

 

 

Can I return an item that I bought online to a Rockoel boutique?

You may return products purchased online on this website at no charge in any of our Rockoel boutiques listed here. The original invoice must accompany all returns.

 

 

 

 

How do you exchange an item with Rockoel.com?

In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email.

Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

 

 

 

 

Can I return a personalised item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.

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